Information Technology Solutions works to provide the best technology infrastructure, support, development, procurement, services, and technology innovation management to the Wisconsin School of Business enterprise. Primary focus areas include multi-tier help desk support, data protection and security, LRM project management and development, event management software services, student evaluations, software and hardware procurement and maintenance, lab and podium systems management, and network infrastructure management.
We are committed to providing efficient and effective support services. During normal service hours, we will respond to support requests within one business day of receipt. After hours and weekend coverage is managed on a best effort basis. The most effective way to receive support during any period is to email your request to firstname.lastname@example.org. Also, we happily receive voice calls to 608-262-6868. If you are greeted with our voice mail, please leave details about your request, when you called, and the best method to contact you. The ITS team is alerted through email of all received voice messages to 608-262-6868 and your voice message will be placed in our support queue and prioritized with our existing requests.
ITS knowledge base.
Hardware Services - Servers, workstations, laptops/notebooks, tablets, displays, & printers
Software Services - Operating systems, database management & reporting, office suites, media applications, anti-virus software
Audio/Visual Services - All Audio/Visual equipment management and support, Wisconsin School of Business Signage
Networking Services - Access, authorization, security, addressing, routing & connectivity (wired and wireless networks).
Application Services - LRM(Microsoft Dynamics CRM), Office 365 email, calendaring, EMS, Qualtrics Survey, Digital Measures, SIS, WISDM, Hyperion, Sitecore content management system, Student Evaluations, Jira, Confluence, PowerBI, Reporting Services and all other Microsoft Applications.
Support Services - Ticketing management, vendor management, resolution and repairs, computer lab and classroom software and hardware maintenance
Procurement Services - Purchasing many of the hardware, software, services & tools for research & learning