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Voice over Internet Protocol (VoIP) uses a combination of the campus network, the global internet system, and traditional telephone company access to the Public Switched Telephone Network (PSTN) to place and receive local and long distance calls. After carefully considering vendor proposals, senior UW-Madison leaders have selected Cisco as our VOIP vendor.

Cisco VoIP Equipment

Jabber Client Overview

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-Desktop phone users checklist (PDF)

-Desktop phone users: Accessing Voicemail (PDF)

-Headset users checklist (PDF)

-Headset users: Accessing Voicemail (PDF)

-Cisco 7841 Quick Reference Guide (PDF)

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Voicemail

• Accessing your voicemail from a phone, dial 262-2500
• Access the Voicemail Portal from your computer
  • Voicemail Menus & Shortcuts
  • Configure Email notification of new voicemail (note supported browsers)
  • Change Voicemail PIN

  • Voicemail Menus & Shortcuts

  • • • The default PIN is 343842
      • Rules to changing your PIN:

        •     The PIN is not the same as any previous PIN.

        The

    • • •     The digits are not all the same (99999).

        The

    • • •     The digits are not consecutive (12345).

        The

    • • •     The digits cannot strictly repeat (872872, 101010).

        The

    • • •     The PIN is not the same as the extension.

        The

    • • •     The PIN does not spell the subscribers name.

  • Voicemail lockout period is 30 minutes if you enter your PIN incorrectly three times.

  ...

  VoIP Dialing Patterns

  Transfer a call

  Cisco 7841 Quick Reference GuideVoIP Training Videos