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Information Technology Solutions provides technology infrastructure, support, development, and procurement to the School. Primary focus areas include help desk support, cybersecurity, Slate CRM, project management, Jira service management, audio/visual support, software and hardware procurement and maintenance, lab and podium systems management, and network infrastructure management.

Support coverage: Monday-Friday, 7:45 AM-5:00 PM for both onsite and remote computing

Email: support@wsb.wisc.edu

Phone: 608-262-6868 or 608-265-3111 (Audio-Visual)

Once a support issue or request has been initiated, it will be evaluated and scheduled based upon staff resource availability and the urgency of the situation. If you reach voice mail, leave details about your request, when you called, and the best method to contact you.





Services offered:

Hardware Services - Computers, tablets, displays, printers. and peripherals

Application Services - Slate, Microsoft 365 email & calendaring, Jira, Confluence

Support Services - Ticketing management, endpoint cybersecurity, vendor management, and repairs

Classroom/Lab Support - Instructor audio/visual and computer support

Networking Services - Access, authorization, security, addressing, routing and connectivity of Grainger Hall's wired Internet

Procurement Services - Purchasing of the hardware, software, services, and tools for research, teaching, and administration








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